Privacy Policy

Last updated: September 2, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.

  • Account information (name, email, password)
  • Payment information (processed securely by our payment processors)
  • Usage data and analytics
  • Communication preferences
2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process payments and manage subscriptions
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues
3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with:

  • Service providers who assist in our operations
  • Payment processors for secure payment processing
  • Legal authorities when required by law
  • Business partners with your consent
4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

6. Analytics and Traffic Data

Our service processes traffic data for filtering and analytics purposes. This includes:

  • IP addresses and geolocation data
  • Device and browser information
  • Referrer and traffic source data
  • Proxy and VPN detection results

This data is used solely for service functionality and is not shared with third parties except as required for service operation.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data in a portable format
8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active and for a reasonable period after deactivation.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@cloakv2.com